Frequently Asked Questions
Can I have a support contract for a residence?
At this time we can offer only contract for business.
How is the payment process?
For of any contract Xgroup Services asks for one year of payment at the beginning of it, after that year you can decide to continue with the services paying month by month.
How is the support provided?
Xgroup offers presential and virtual support.
What Do I Look when I contract a company for support?
Experience, goals proefficiente, cost-effective
Do I have a warranty?
Of course !! we are a company located in Houston since 2005 with offices located in the Southwest , insured and with several customer served during this time.
What Should I Expect from Xgroup Services?
Experience and support in the area contracted.
May I have a contract if I have an emergency?
Xgroup services provide preventive services only; the type of services needed for an emergency are expensive because of the knowledge and tools needed and at this moment Xgroup isn’t able to provide them.
when is good idea to start a contract?
Any time of the year, contact us to let you have an estimate about the time and cost.
What Should I consider tech support ?
In this time is very difficult to get help when a problem arise, probably the time you invest contacting somebody to help you with a technological problem it can worsen by the time.
What is better ? a quote or an advice?
Well the quote is the process to stablish a specific cost of the services after analyzing several factor and it has a cost; the advice is